Terms & Conditions

---

WHAT THIS WARRANTY DOES COVER

This limited warranty certifies that the guttering systems installed by Eddie Cain's Gutter Services are guaranteed for one repair within (5) years from the date of installation against sagging, loose materials, or leakage.

THIS WARRANTY DOES NOT COVER

The warranty does not cover:

• damage caused by owner in attempt to make a DIY repair.
• malicious and/or intentional destruction caused to the gutter system.
• any acts of vandalism.
• natural erosion, and deterioration.
• natural changes to finish or color due to wind, rain, hail, ice, snow, or any other act of nature, and other environmental conditions.
• damage or defects which are the result of characteristics common to the materials used.
• conditions resulting from condensation, expansion, or contraction of such materials.
• any alterations or modifications made by anyone other than Eddie Cain's Gutter Services.
• any defect or damage caused by another person or contractor’s work to the building or home following the gutter installation (including any work performed to the roof, fascia, drip edge, or shingles.)
• any water dripping behind gutters as a result of shingles less than 1 inch past the drip edge or fascia. 
• any damage caused by fire.
• any damage caused by foreign objects.
• any damage or malfunction caused by building, home structure, settling, or foundational distortion.

CUSTOMERS OBLIGATIONS

In order to be eligible for any benefits set forth in this Limited Warranty, one must provide regular maintenance and debris removal from the gutter system including the gutters, elbows, downspouts, extensions, and drainage pipes. Failure to provide evidence of regular maintenance may void any warranty.

HOW TO MAKE A WARRANTY CLAIM

Customers must notify Eddie Cain's Gutter Services by phone or email within three (3) days of any damage, or as soon as said damage is discovered. All warranty claims must be submitted in writing via email to eddiecainrepairs.com@gmail.com with details and pictures reflecting the damage, and the location that the damage is in. My Representative will contact you within two (2) business days to schedule a mutually convenient time within fourteen (14) business days for a project manager to make a visit to determine the cause. If it is discovered that the damage is not covered under the Limited Warranty, a service charge of $150 will be charged to the customer. If the job has been completed within the past thirty (90) days there is no charge. A credit card number must be obtained and on file so an appointment can be set. If it is deemed to be an installation issue no charge will take place.

CANCELLATION & RESCHEDULING POLICY

The contract may be terminated by the customer via written email, or phone call within three (3) business days prior to the scheduled day of execution. Rescheduling an installation appointment is no charge to the customer. Rescheduling installations after failing to reschedule within the proper timeframe is an additional charge of $100.00. Eddie Cain's Gutter Services can not be held liable for any delay, or non-performance caused by an Act of God, weather, strikes, unavailability of materials, work related accidents, or a family member's death.

GUTTER HELMET DISCLAIMER

Gutter Helmets are specifically made to keep tree debris out of the gutters and downspouts. Objectively helmets prevent clogging, foundation, and exterior issues. Some water will run over the gutter helmets when a roof pitch is over a 9/12 pitch, as well as when there is torrential rainfall.

It is the homeowner's responsibility to keep debris off of the top helmets for them to function properly.

GUTTER INSTALLATION REQUIREMENT

Eddie Cain's Gutter Services is not responsible for removing any outside furniture, barbecue grills, cutting trees, or any other landscaping requirements. The homeowner will be responsible for removing all outside items that are in close proximity to the house prior to gutter installation. The homeowner will also be responsible for removing all vehicles in the driveway and/or from the roadway to allow full access to park our company vehicle; as all gutters are made on site.

OUTDOOR LIGHTING DISCLAIMER

Eddie Cain's Gutter Services is not responsible for disconnecting, or reconnecting any outdoor lighting that is installed around the gutters or the downspouts. That is the responsibility of the homeowner. If the Homeowner would like, Eddie Cain's Gutter Services to remove the outdoor light and reinstall the outdoor light back to its original place, Eddie Cain's Gutter Services will provide this service at a price determined by the project installer. All said lighting must be in working order prior to removal and reinstallation.

By booking services, the Homeowner/Customer accepts this contract, acknowledging that they have read and fully understand all the terms and conditions of this agreement.